Terms of Sale
Complaints
If an item has a defect that is not caused by the buyer, GIZAY will handle the complaint in accordance with the Norwegian Consumer Purchases Act (forbrukerkjøpsloven). To file a complaint, contact hei@gizay.no.
Refunds
When we receive a returned item, it is inspected before a refund is issued. Provided the item is unopened and the return is approved, the amount will be refunded to the original payment method. The refund will be issued within 14 days of the return being approved.
Dispute Resolution
Complaints should be directed to GIZAY within a reasonable time. Both parties will attempt to resolve any disputes amicably. If this is not possible, the buyer may contact the Norwegian Consumer Council (Forbrukerrådet) for mediation, available by phone at +47 23 400 500 or at www.forbrukerradet.no.